Privacy Policy

Last updated: 4 August 2026

This policy explains how AXPRO collects, uses, retains and protects personal data in connection with the website, contact requests, appointments, interventions, reports, invoicing and customer follow-up.

1. Data controller

Adrian Leş, sole trader, trading as AXPRO®.
Belgian enterprise number: 0725.418.359 – VAT: BE 0725.418.359
Georges Hensmansstraat 73, 1600 Sint-Pieters-Leeuw, Belgium
Privacy contact: info@axpro.be
Telephone: +32 484 04 32 65

2. Data we may process

Depending on your relationship with AXPRO, we may process:

Identification and contact details: surname, first name, company, role, address, email, telephone and VAT number.
Request details: problem description, intervention address, availability, messages, documents, photographs and videos supplied.
Intervention details: appointments, contacts, access, findings, measurements, test results, plans, photographs, videos, recommendations and technical report.
Contractual and financial data: quotations, orders, invoices, payment history, bank payment references and information required for debt recovery.
Communications: emails, WhatsApp messages, telephone exchanges recorded in the case notes, satisfaction survey responses and review requests.
Website technical data: IP address, browser, device, pages visited, visit source, cookie identifiers and consent choices.
Professional data: organisation, role, business contact details and relationship with a property manager, insurer, expert, owner, tenant or other participant.

AXPRO does not seek to collect sensitive data unnecessary for the assignment. Please do not send medical data, identity documents or other particularly sensitive information unless legally necessary or expressly requested with justification.

3. Purposes and legal bases

Contact requests and quotations: responding, assessing needs, proposing services and arranging appointments. Basis: pre-contractual steps and legitimate interests.
Carrying out interventions: performing checks, documenting findings, providing follow-up and delivering reports. Basis: performance of the contract.
Photographs, videos and technical data: evidence of findings, report illustrations, comparing results and defending the parties’ rights. Basis: contract performance and legitimate interests.
Invoicing, accounting and taxation: issuing and retaining accounting documents, monitoring payments and complying with legal duties. Basis: legal obligation and contract performance.
Debt recovery and disputes: invoice reminders, recovering outstanding amounts and establishing or defending legal claims. Basis: legitimate interests and legal obligation.
Customer follow-up and satisfaction: checking the intervention, handling complaints and requesting feedback or reviews. Basis: legitimate interests; consent where required.
Commercial communications: sending relevant, legally permitted news or offers. Basis: consent or legitimate interests within legal limits.
Online statistics and advertising: measuring audiences, assessing campaigns and improving the website. Basis: consent for non-essential cookies.
Website and system security: preventing abuse, attempted fraud, unauthorised access and technical incidents. Basis: legitimate interests and security obligations.

4. Source of data

Data mainly comes from you, your representative or the organisation appointing AXPRO. It may also come from a property manager, owner, tenant, insurer, expert, building manager, partner or advertising platform where you requested contact.

5. Required information

Fields marked mandatory are needed to process the request or carry out the assignment. Missing information may prevent AXPRO from responding, preparing a quotation, arranging an appointment, accessing the premises or properly performing the intervention.

6. Recipients and service providers

Data is accessible only to people who need it for their role. Depending on the circumstances, it may be shared with:

AXPRO collaborators and technical service providers.
Website hosting, WordPress and Elementor providers and the Complianz consent manager.
Email, calendar, storage and office services, including Google and Brevo.
Management, CRM and automation tools, including Notion and Make.
Meta, Facebook, Instagram and WhatsApp when you use those channels.
Google Analytics, Google Ads, Google Maps or similar services, only according to their activation and your consent choices.
Invoicing software and electronic invoicing networks, including Billit and Peppol.
Accountants, banks, payment providers, insurers, experts, property managers or professional advisers.
Bailiffs, lawyers, debt collection companies, mediators, courts or competent authorities where necessary.

Some providers act as processors on AXPRO’s instructions; others may act as independent controllers for their own obligations. Their own privacy policies then also apply.

7. Transfers outside the European Economic Area

Some technology providers may process data outside the EEA. Where applicable, AXPRO seeks to ensure that transfers rely on a GDPR-recognised mechanism, such as an adequacy decision, the EU–US Data Privacy Framework where applicable, or standard contractual clauses with appropriate safeguards.

8. Retention periods

AXPRO retains data only as long as needed for the relevant purposes, then deletes or anonymises it, except where required by law or for the defence of legal claims.

Requests without an intervention: generally up to 24 months after the last contact.
Customer files, interventions, reports, photographs and contractual exchanges: up to 10 years after the assignment where needed for evidence, follow-up and liability management.
Accounting and tax documents: 10 years or another applicable statutory period.
Marketing data: until consent is withdrawn or, without interaction, for a reasonable period generally not exceeding 3 years.
Technical and security logs: generally up to 12 months, except where an incident requires longer retention.
Cookies: as stated in the Cookie Policy and consent module.

9. Security

AXPRO implements reasonable technical and organisational measures against unauthorised access, loss, alteration, disclosure or destruction. These include limited access, protected accounts, updates, backups and providers offering suitable safeguards.

No system provides absolute security. If an incident presents a risk, AXPRO takes the required measures and makes any legally required notifications.

10. Your rights

Under the conditions set out in the GDPR, you may request:

Access to your personal data.
Correction of inaccurate or incomplete data.
Erasure where legal conditions are met.
Restriction of processing.
Portability of data you supplied where that right applies.
Objection to processing based on legitimate interests.
Objection to direct marketing at any time without giving a reason.
Withdrawal of consent without affecting the lawfulness of earlier processing.

Send a clear request to info@axpro.be. AXPRO may request additional information strictly necessary to verify your identity. A response is provided within the statutory period, generally one month, unless a justified extension applies.

11. Automated decisions

AXPRO does not make decisions based solely on automated processing that produce legal effects or similarly significantly affect a person.

12. Cookies

The website uses cookies and similar technologies. Strictly necessary cookies can operate without consent. Statistical, advertising or tracking cookies are activated only according to your choices. See the Cookie Policy for more information.

13. Complaint to the Data Protection Authority

You are encouraged to contact AXPRO first so your request can be addressed promptly. You also have the right to complain to:

Belgian Data Protection Authority
Rue de la Presse 35, 1000 Brussels
Telephone: +32 (0)2 274 48 00
Email: contact@apd-gba.be
Website: www.autoriteprotectiondonnees.be

14. Changes

AXPRO may update this policy to reflect legal, technical or organisational developments. The last update date appears at the top. Significant changes may be announced on the website or by another appropriate means.